tawk.to is the world’s most widely used business chat application, with over 4M active business users globally. We are looking to hire a smart, reliable, and dedicated Level 1 Technical Support/Helpdesk Support Virtual Assistant, who has a high level of English proficiency to assist with technical support (via call, chat, and email) for one of our clients.
To learn more about having a career at tawk.to, please visit our Careers Page.
If these Values struck a chord, then you may just be the next High Flyer we are looking for:
Family-oriented – You understand that family comes before work.
Honest – All we have in this world is our word.
Teachable – We do not expect you to know everything, you just have to be willing to learn and grow.
Loyal – Customers will come and go, but our team sticks around for a reason.
Reliable – You are the type of person that your friends and family know they can rely on.
Resolve customer inquiries and conduct technical/helpdesk support via phone, chat, and/or, email (and a ticketing system and management software, Atera) for business users
Handle the support requests
Other common inquiries: Resetting of passwords, troubleshooting windows issues (only windows operating systems), setting up printers
Ensure customer requests and complaints are managed in a timely and efficient manner
Provide world-class customer service in a friendly, confident, and knowledgeable manner
Experienced in supporting Windows 7/10 for business users, as well as experience in support ticket system, windows server, and domain
Has either of the following work experiences:
Virtual Assistant experience of at least one year in customer/tech/sales support (phone, email, and chat)
Call Center customer/tech/sales support experience of at least one year (phone, email, and chat)
Excellent English communication skills – Can clearly and effectively convey the right information in verbal and written form;
Has active listening skills and effective probing skills
Flexible – Willing to take on tasks, instructions, and/or work requests as needed
Customer-focused – Someone who is willing to go an extra mile for their customers
Resilient – Can work with less supervision, adapt in a fast-paced environment, and multi-task effectively
Possesses excellent time management and organizational skills
Familiar with Google Suite, cloud services, and other online tools
Amenable to work on US hours
Amenable to work in PH Holidays
Basic Technical Requirements
Minimum of 2 monitors
Your own laptop/desktop PC with the following minimum specs:
Processor: Core i5
Mozilla or Chrome installed
Windows 10 Professional Edition installed, with network support and printer support
A consistent and stable internet connection of at least 10MBPS with a backup internet connection
A noise-canceling headset/headphone
A quiet and dedicated workspace at home