Customer Service Representative (Email, Chat, and Phone Support)

Remote

Any

Customer Service Representative

Date Posted: March 3, 2023

We’re seeking a Customer Service Representative (Email, Chat, and Phone Support) who is proficient in English. With over 7 million active business users globally, we’re looking for a smart, reliable, and dedicated individual to join our team. If our values resonate with you, you might just be the perfect fit as our next high-performing team member.

We are looking for:
Family-oriented – you understand that family comes before work
Honest – all we have in this world is our word
Teachable – we do not expect you to know everything, you just have to be willing to learn and grow
Loyal – customers will come and go, but our team sticks around for a reason
Reliable – you are the type of person that your friends and family know they can rely on

Responsibilities:
• Respond to customer inquiries and complaints through email, chat, and phone support channels
• Provide accurate and timely information to customers and escalate complex issues to appropriate departments
• Document customer interactions and transactions in a clear and concise manner
• Build and maintain strong customer relationships by providing exceptional customer service
• Collaborate with team members to ensure customer satisfaction
• Maintain a positive and professional attitude in all interactions with customers and team members
• Meet or exceed performance metrics for customer service, quality, and productivity Requirements:
• Minimum of 3 years of customer service experience, preferably in a call centre or similar environment
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Flexible schedule to accommodate business needs
• Proficient in Microsoft Office Suite and other computer applications

Job Application Form

Job Application Form

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