tawk.to is the world’s most widely used business chat application, with over 5,000,000 active business users globally. We are looking to hire a smart, reliable, and dedicated Business Development and Customer Success Specialist who has a high level of English proficiency to assist with sales, client onboarding, appointment setting and lead generation via phone (outbound), email, chat and as social media outreach.

If these Values strke a chord, then you may just be the next High Flyer we are looking for:

Family-oriented – you understand that family comes before work
Honest – all we have in this world is our word
Teachable – we do not expect you to know everything, you just have to be willing to learn and grow
Loyal – customers will come and go, but our team sticks around for a reason
Reliable – you are the type of person that your friends and family know they can rely on

Job Responsibilities

• Set up meetings with potential clients in Singapore and listen to their wishes and concerns
• Seek out new sales opportunities through cold calling, networking and social media with local companies in Singapore
• Give product-specific presentations/demo tour
• Client onboarding
• Develop and manage client portfolios
• Be a mediator between clients and the organization; handle and resolve customer requests and complaints
• Generate qualified opportunities for the company by rigorously prospecting and researching in the ASEAN region/market
• Evaluate and improve tutorials and other communication infrastructure

Job Qualifications

• Minimum 2 years experience in Sales/Business Development/Customer Support
• Ability to drive top-of-the-funnel lead generation for account executives and sales managers
• Excellent communication and interpersonal skills (must be proficient in English, writing, reading and speaking
• High level of learning agility to facilitate constant learning and adaptation to new platforms, software and ideas
• Must be a highly motivated, self-starter who is able to identify and develop opportunities from multiple sources including prospect lists, discovery, and individual research
• Patient and active listener
• Has a passion for service
• Has active listening skills and effective probing skills
• Flexible – willing to take on tasks, instructions, and/or work requests as needed
• Customer-focused – someone who is willing to go an extra mile for their customers
• Resilient – can work with less supervision, adapt in a fast-paced environment, and multi-task effectively
• Possesses excellent time management and organizational skills
• Familiar with Google Suite, cloud services, and other online tools

Other

• Amenable to work on Singapore business office hours (daytime, PH)
• Amenable to work full-time (40 hrs/week), with no other work commitments
• Amenable to work on shifting schedules, if required
• Amenable to work on PH Holidays
• Amenable to work during weekends if required

Basic Technical Requirements

• Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
• A consistent and stable internet connection of at least 10Mbps with a backup internet connection
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home